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Sr Analyst-Product Support

Sydney, Australia

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  • Deliver post-implementation product support to Xandr customers
  • Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
  • Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
  • Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas
  • Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor

  • 1-2 years work experience in a customer service role
  • Excellent troubleshooting, analytical, problem-solving and collaboration abilities
  • Passion for learning new technologies and finding the root cause
  • Able to proactively achieve goals while being an excellent team player
  • Must be fluent in English
  • Experience working with web technologies (e.g. HTML, CSS, JavaScript, RESTFUL APIs) and query language (e.g. SQL)
  • Experience with OpenRTB protocols, a plus

Job ID 2148705X Date posted 08/20/2021
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