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Product Support Specialist (adtech)

Singapore, Singapore

  • Deliver post-implementation product support to Xandr customers
  • Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
  • Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
  • Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas
  • Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor

  • An information technology-related degree OR at least 2 years of customer service experience in a tech firm

  • Outstanding troubleshooting, analytical, and problem-solving abilities

  • Demonstrable passion for learning new technologies

  • Strong organization and process-orientation skills, while also being entrepreneurial

  • Able to proactively achieve goals while being an excellent team player

  • Must be fluent in English

  • Beneficial tech skills (if you don't have all of them, you can learn them at Xandr!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols, SQL scripting and relational databases APIs, particularly RESTful is helpful

Job ID 2159926X Date posted 11/29/2021
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