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Technical Account Manager II

New York, New York

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Our Story

Xandr is a technology platform powering one of the largest global Advanced TV and Video advertising marketplaces in the industry. We scale our business as WarnerMedia people who independently build the Xandr platform and brand. For more than a decade, our data insights, premium content, powerful technology, and scaled direct-to-consumer distribution have given us a competitive edge — leading us to improving advertising for all brands, publishers, and consumers.

How do we do this? With talented, passionate people like you! We bring together people from diverse backgrounds and give them an opportunity to bring their ideas to life. Join our community to Make Advertising Better!

The Job

The Xandr Technical Account Manager is responsible for engaging with clients to assist in the development and execution of a project plan or partnership that will enable our customers to be amazingly successful at running their business through our enterprise software platform. This entails architecting solutions, project managing an implementation and consulting with customers so that they achieve their objectives and capitalize on the vast new possibilities created by real-time bidding.

The Team

Platform Services is a diverse group of problem solvers with boundless technical curiosity. Together, we build trusted client partnerships that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on the Xandr platform, obsesses about making them massively successful, and strategizes to help them achieve their goals. Real-time advertising can fundamentally transform our clients’ businesses, and we bring it to life for them.

You Will

  • Become a product and domain expert, and share that expertise with customers
  • Work closely with our Commercial Partners to move existing businesses to our Invest DSP and help customers create new businesses on the Xandr Platform
  • Analyze campaign and Advertiser performance and offer recommendations for improvements
  • Deeply understand the customers’ business to help them understand how to best leverage the possibilities offered by the Xandr Platform
  • Become a Trusted Advisor to your clients helping them to meet their business goals leveraging Xandr Platform Technology
  • Tenaciously troubleshoot product issues and provide feedback to Product Management
  • Help build our Services practice, including developing best practices, customer facing assets, and internal resources

You Have

  • 4 - 6 years of work experience in a client facing, advisory role
  • Programmatic or technical consulting experience preferred
  • Passionate about working in a fast-paced and dynamic environment
  • Excellent troubleshooting, analytical, and problem-solving abilities
  • Desire to collaborate cross-functionally
  • Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial
  • Proficiency with data analysis and manipulation in Excel and a demonstrable passion for learning new technologies including digital media buying, MySQL, APIs or Python

About You

  • You believe in not only serving our customers, but also empowering them by providing knowledge and tools
  • You look beyond the surface to understand root causes so that you can build long-term solutions
  • You look for novel solutions to complex problems and are not discouraged easily when facing roadblocks.

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Job ID 2129563X Date posted 06/01/2021
Career Areas

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