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Technical Account Manager II - Invest

New York

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Our Story

Xandr is a technology platform powering one of the largest global Advanced TV and Video advertising marketplaces in the industry. We scale our business as WarnerMedia people who independently build the Xandr platform and brand. For more than a decade, our data insights, premium content, powerful technology, and scaled direct-to-consumer distribution have given us a competitive edge — leading us to improving advertising for all brands, publishers, and consumers.

How do we do this? With talented, passionate people like you! We bring together people from diverse backgrounds and give them an opportunity to bring their ideas to life. Join our community to Make Advertising Better!

The Job

The Xandr Technical Account Manager, Customer Success is responsible for thinking about how customers engage with Xandr technology and supporting the way that Xandr teams engage with customers around Xandr technology. They are responsible for the delivery of specialized technical services and proactive supporting motions for Xandr's buy-side DSP customers. They partner cross-functionally to provide service offering development that corresponds with product delivery. 
They expertly enable our field teams to service clients consistently and at scale.

The Team

Customer Success is a diverse group of problem solvers with boundless technical curiosity. 
Together, we build scalable solutions for clients that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. 
We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team are expert teachers, learners, and invested in all aspects of what makes a customer successful. Real-time advertising can fundamentally transform our clients’ businesses, and we bring it to life for them.

You Will

  • Become a Product and customer experience expert and advise field teams who engage with clients successfully.
  • Collaborate with Product, Engineering, Data Science, and Design teams with Alpha/Beta feature releases to ensure seamless GTM rollout to clients.
  • Work closely with our Commercial team members to deliver office hours, gather client feedback, and expertly train on complex technical topics.
  • Own technical integrations project requests for clients such as work with API integrations, LLD (Log Level Data), and data onboarding.
  • Deeply understand the customers’ business to help them understand how to best leverage the possibilities offered by the Xandr Platform.
  • Tenaciously troubleshoot product issues and provide feedback to Product Management.
  • Own and build our Services practice, including developing best practices, customer facing assets, and internal resources.

You Have

  • 5 - 8 years of work experience in a client facing, advisory role
  • Programmatic or technical consulting experience preferred
  • Passionate about working in a fast-paced and dynamic environment
  • Excellent troubleshooting, analytical, and problem-solving abilities
  • Comfort in being uncomfortable as our team rolls out new initiatives
  • Desire to collaborate cross-functionally
  • Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial
  • Proficiency with data analysis and manipulation in Excel and a demonstrable passion for learning new technologies
  • Experience working with MySQL, APIs or Python
  • Desire to work with highly technical client teams including Engineering and Product

About You

  • You believe in not only serving our customers, but also empowering them by providing knowledge and tools
  • You look beyond the surface to understand root causes so that you can build long-term solutions
  • You look for novel solutions to complex problems and are not discouraged easily when facing roadblocks

Our Perks

  • Comprehensive healthcare coverage
  • Flexible time off including volunteer days, vacation, and holidays
  • Professional development resources and education reimbursement
  • Paid parental leave
  • Fitness reimbursement
  • AT&T internet/phone and HBOMax discounts
  • 401k with company match

Our Culture

Xandr strives to foster a diverse, inclusive and engaging work environment. Our inclusivity in action includes:

  • Staying connected and embracing this new normal as we work from home - we may be social distancing but we're #InsideTogether
  • Creating meaningful change for our communities and pathways for future generations of diverse talent through our employee volunteerism efforts
  • Sharing insight and stories on what it’s really like to work here
  • Partnering with organizations to support our commitment to women’s advancement in tech
  • Providing accommodations for persons with disabilities, both for interviewees and for employees. Should you require an accommodation, please let us know and we’ll make arrangements


Awards

Xandr, its products and its executives have received several prestigious awards. In 2020 alone, Cablefax's annual The Faxies awards named Xandr’s EVP and GM Innovator of the Year and the Xandr technology organization Tech Team of the Year. In the same year, seven female executives were included in the Cynopsis list of Top Women in Media, and several of its products, innovations and client partnerships were recognized by esteemed outlets globally, including AdExchanger, Digiday, The Drum, ExchangeWire and Cynopsis. Concurrently, the company’s dedication to corporate social responsibility was recognized in Fast Company’s 2020 World Changing Ideas issue. Xandr was also included on Business Insider's Hottest AdTech Companies list in 2019 and 2018. 

Xandr is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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Job ID 2153383X-1 Date posted 09/16/2021
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