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Senior Analyst, Sales Operations | Customer Support - Client Operations

New York, New York

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Our Story

Xandr is a technology platform powering one of the largest global Advanced TV and Video advertising marketplaces in the industry. We scale our business as WarnerMedia people who independently build the Xandr platform and brand. For more than a decade, our data insights, premium content, powerful technology, and scaled direct-to-consumer distribution have given us a competitive edge — leading us to improving advertising for all brands, publishers, and consumers.

How do we do this? With talented, passionate people like you! We bring together people from diverse backgrounds and give them an opportunity to bring their ideas to life. Join our community to Make Advertising Better!

The Job

Xandr is looking for a Client Operations Analyst to join our rapidly growing organization. As a Client Operations Analyst, you’ll partner with commercial leaders to set up clients for success. This role offers a clear growth path and the opportunity to become an expert on our contract and sales operations processes.

The Team

Client Operations ensures that clients have the contract paperwork necessary to work with Xandr in an optimized manner. We’re continually seeking to See and Improve the Whole System by scaling our internal workflows, external processes, and systems for effective and efficient execution. We are the front lines for Commercial leaders to ensure their clients can have a seamless AppNexus experience. Client Operations partners regularly with Legal, Finance, and Product to ensure we deliver exceptional client outcomes.

You Will

In your first several months as a Client Operations Analyst, you’ll learn how client contracts are processed and respond to commercial leaders through SFDC cases. As you progress, you’ll take on more complicated and ambiguous cases and help contribute on team projects. Once you’ve mastered completing cases & you’re able to balance the different types of daily case work and helping on projects, you’ll begin to own your projects based on opportunities for improvement that you yourself have identified.


You Have

  • 1-3 years in Sales/Contract Operations, or a Sales role with emphasis on contract processing
  • Excellent interpersonal skills and a collaborative approach to problem-solving
  • Strong attention to detail and a consistent executor
  • Proficiency with Excel and Powerpoint
  • Previous experience with CRM systems (Salesforce.com preferred)
  • Client engagement or customer service experience preferred

More About You

  • You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
  • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
  • You like to work in a fast paced, community environment that requires lots of testing and iteration to build on ideas
  • You like the idea of working with other, really smart people and continuously balancing workloads with each other to ensure the team’s success
  • You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools

Our Perks

  • Comprehensive healthcare coverage
  • Flexible time off including volunteer days, vacation, and holidays
  • Professional development resources and education reimbursement
  • Paid parental leave
  • Fitness reimbursement
  • AT&T internet/phone and HBOMax discounts
  • 401k with company match

Our Culture

Xandr strives to foster a diverse, inclusive and engaging work environment. Our inclusivity in action includes:

  • Staying connected and embracing this new normal as we work from home - we may be social distancing but we're #InsideTogether
  • Creating meaningful change for our communities and pathways for future generations of diverse talent through our employee volunteerism efforts
  • Sharing insight and stories on what it’s really like to work here
  • Partnering with organizations to support our commitment to women’s advancement in tech
  • Providing accommodations for persons with disabilities, both for interviewees and for employees. Should you require an accommodation, please let us know and we’ll make arrangements


Awards

Xandr, its products and its executives have received several prestigious awards. In 2020 alone, Cablefax's annual The Faxies awards named Xandr’s EVP and GM Innovator of the Year and the Xandr technology organization Tech Team of the Year. In the same year, seven female executives were included in the Cynopsis list of Top Women in Media, and several of its products, innovations and client partnerships were recognized by esteemed outlets globally, including AdExchanger, Digiday, The Drum, ExchangeWire and Cynopsis. Concurrently, the company’s dedication to corporate social responsibility was recognized in Fast Company’s 2020 World Changing Ideas issue. Xandr was also included on Business Insider's Hottest AdTech Companies list in 2019 and 2018. 

Xandr is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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Job ID 2168301X Date posted 11/29/2021
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