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Proximity Call Center Trainer - BMSC

Naucalpan de Juárez, Mexico

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Description


Provides educational training to support the development and growth of the Proximity Call Center.

Develops and delivers training programs in support of very complex products and procedures and/or for a major area or large customer. Establishes and/or reviews course content and objectives. Leads work of customer service employees, including evaluating the effectiveness of their training presentations and programs


Qualifications



•Adult Learning: Theory and Practice
•Analytical Thinking
•Decision Making and Critical Thinking
•Interpersonal Relationships
•Knowledge of Organization
•Make data-driven decisions
•Service Excellence
•Think strategically and globally
•Training Delivery
•Training Evaluation

Typically requires a minimum of eight years training experience and Bachelors Degree in Business Administration, a related field or equivalent experience.


Job ID 2015405X Date posted 04/21/2020
Career Areas

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