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Service Desk Technician II

London, United Kingdom

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The Service Desk Technician is responsible for the day-to-day support and maintenance of all employee related IT services and equipment in our NYC office and remotely around the globe. Support and maintenance will include internal desktop systems software, hardware, and infrastructure. Aside from acting as the first line of support for all internal users, you will also have a key role in onboarding new employees, including laptop and desktop configuration, system access, and security clearance


• Self-motivated individual with strong people skills and a knack for problem solving

• Willingness to make visits to our offices around the U.S

.• 1-2 years of experience supporting Microsoft Windows machines in a professional office environment

• Functioning knowledge of Apple MacOS

• Knowledge of Microsoft Office applications, basic Microsoft Exchange administration (including PowerShell), Microsoft Active Directory, LDAP, RADIUS, and/or SAMBA

• Knowledge of both Apple and PC hardware• Experience with printers, wireless access point, network switch, and VOIP/PBX hardware and configuration


Job ID 2107142X Date posted 02/19/2021
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