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Senior Analyst, Solutions Consultant

London, United Kingdom

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The Buy side Solutions Consultant is responsible for supporting and providing high impact guidance to our agency and trading desk customers, especially on advanced features of our platform. Our partners have complex systems that integrate with Xandr via real-time APIs, log data, and other external data sources. The Solutions Consultant works with business counterparts forming a strong partnership with Sales/Account Management teams and Support teams to drive the success of our accounts by supporting their technical integrations. 

About the team:

The Solutions Consulting team is dedicated to earning customer loyalty while building a world-class company together. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team integrates and supports customers on the Xandr platform, obsesses about making them massively successful, and strategizes to help them surpass their goals. Technical advertising can fundamentally transform our clients’ businesses, and we bring it to life for them. 

About the job

  • Partner with the account team to develop a clear understanding of the customer’s business objectives and create strategies to help them achieve these objectives 
  • Manage external partner’s consulting projects on improving integrations with different systems & API’s 
  • Coordinate with Sales & Account Management and Support functions to ensure the most efficient activation cycle 
  • Proactively enhance existing integrations, including monitoring and rolling out new features for partners 
  • Provide training for post-integration Support teams, including troubleshooting partner integrations, discrepancies, reporting, creative, campaign, API, or quality issues 
  • Design and build custom scripts to automate tasks and processes, both internally and client-facing. 
  • Train partners on how to best leverage Xandr technology to grow their business with Xandr during the integration project. 
  • Develop innovative tools & scripts to support our clients and our trading advisory team 

More about you:

  • You are passionate about a culture of learning and teaching and willing to share your knowledge to empower others 
  • You love challenging yourself to constantly improve  
  • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen 
  • You think long-term and care about solving big, systemic problems 
  • You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem  
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools  
  • You care about people and you are driven to help them reach their potential 
  • You are motivated to develop as a future leader at Xandr 

About your skills:

  • Excellent client-facing skills and a desire to make clients amazingly successful 
  • Team player with the ability and confidence to work autonomously 
  • Strong analytical and problem-solving skills 
  • Strong project-management skills, including the ability to manage internal and external stakeholders 
  • Excellent troubleshooting, analytical and problem-solving abilities, along with an ability to collaborate cross-functionally 
  • Strong ability to translate technical concepts to a non-technical audience 
  • Knowledge of MySQL, SQL, APIs  
  • initial professional experience in a technical or consultative role 
  • Knowledge of digital media buying and/or hands-on experience with programmatic buying platforms is a plus 

Job ID 2177629X Date posted 01/10/2022

Benefits

  • Family Policies Family Policies
  • Employee Assistance Program & Wellness Employee Assistance Program & Wellness
  • Travel Insurance Travel Insurance
  • Paid Time Off Paid Time Off
  • Family Lunch Family Lunch
  • Tuition Aid Program Tuition Aid Program
Career Areas

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