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Head of Buy Side Services, Southern Europe



Xandr  is seeking a bright, highly motivated and experienced Services Leader to spearhead our efforts engaging with all buy side clients in Southern Europe. The goal of this role is to develop and run a market leading services proposition for all buy side clients in Southern Europe and to accelerate the development and engagement with agencies through state-of-the-art Servicing within 12 months in the region. 

About the role:

  • Develop and run a team of highly achieving Solutions Consultants and Trading Consultants to deliver success and drive YoY growth  
  • Provide leadership and direction to the Buy Side Client Services function in Southern Europe, helping customers unlock the full potential of their businesses 
  • Expand the team, grow and develop talents, actively create the next generation of leaders 
  • Leverage your understanding of Agency Holding companies, Trading Desks, Direct Marketers' business model to position Xandr to build product and services meeting the needs of our clients 
  • Evangelise  the platform through industry events, speaking opportunities, and customer relationships. 
  • Refine the Client Services practice for Media agencies, developing innovative and holistic engagement to fuel growth (Trading advisory, Technical implementations, Analytics etc...) 
  • Develop tools and resources to support new business efforts at scale 
  • Define and drive KPIs to ensure Services function is lean, effective and a trusted partner to our customers as well as internal stakeholders   
  • Understand and effectively communicate  Xandr’s proposition, technology and solutions to media agencies stakeholders 
  • Act as escalation point for more complex and difficult conversations   
  • Work closely with the Commercial leaders to define and implement account strategy 
  • Work with Product Management and other cross-functional teams to help improve the platform and the way we go to market with it.   
  • Engage with Commercial and Services in other region to align team operations, teach and learn.  



  • 5+ year experience in the adtech industry with a specific focus on media trading, operations, planning or analytics 
  • Track record of building, leading, coaching and mentoring teams  
  • Experience in driving high performing culture through clarity and constant holistic feedback  
  • Brings relevant Media agency context and knowledge with Trading and AdOps experience a requirement   
  • Experience in navigating Holding companies with an ability to forge relationships across Holding companies' stakeholders  
  • Ability to be a player as well as coach and provide services and consulting to clients while defining best practices  
  • Strong ability to translate complex data and technical concepts to a non-technical audience.  
  • Ability to excel in a client-facing, consultative role developing new solutions.  
  • Deep knowledge of the operational complexities of media demand and supply worlds.   

More about you:   

  • You love challenging yourself to constantly improve, and sharing your knowledge to empower others   
  • You are a self-starter with an entrepreneurial spirit  
  • You are a quick learner with an ability to rapidly grasp new technology, product changes and market trends  
  • You care about solving big, systemic problems.   
  • You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem   
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools. 

Job ID 2047308X Date posted 11/12/2020
Career Areas


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