Skip to Main Content

COVID-19 UPDATE: As Xandr responds to COVID-19, the health and safety of our communities--including our employees and those considering a career at Xandr--remains our top priority. If you have submitted an application, rest assured that your resume will be reviewed by our Talent Acquisition team, though it may take some time as we face this unprecedented situation. We appreciate your understanding and flexibility with any adjustments to our interviewing process. Stay safe and healthy.

Technical Product Specialist

Hamburg, Germany

Apply

Description

This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company. The role can be based in Berlin or Hamburg.

About the job:

-Deliver post-implementation product support to Xandr customers

-Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

-Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement

-Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas

-Provide assistance when needed and share product knowledge with Client Services team members

-Nurture close relationships with clients to become a trusted advisor









Qualifications


Outstanding troubleshooting, analytical, and problem-solving abilities

-Demonstrable passion for learning new technologies

-Strong organization and process-orientation skills, while also being entrepreneurial

-Able to proactively achieve goals while being an excellent team player

-Must be fluent in English and German

-Beneficial tech skills (if you don't have all of them, you can learn them at AppNexus!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols SQL scripting and relational databases APIs, particularly RESTful is helpful

Job ID 2012319X-1 Date posted 04/06/2020
Career Areas

#XandrLife

#XandrLife means we’re creating an incredible experience for our people, too. Let our employees show you what it’s really like to work here.

See what it's like here
Back to top